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Privacy Policy
1. Information We Collect​
1.1 Personal Data
We may collect personally identifiable information, such as your name, email address, phone number, and demographic information, when you voluntarily provide it to us. This may occur when you:
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Register for an account on our Site
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Subscribe to our newsletter or SMS notifications
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Participate in surveys or promotional activities.
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1.2 Usage Data
We automatically collect certain information about your device, browsing actions, and patterns. This may include:
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IP Address: Your IP address and other identifiers that are automatically assigned to your device when you access the internet.
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Device Information: Details about the device you use to access our Site.
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Browser Information: Type and version of your web browser.
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Log Data: Details of your visits to our Site, including traffic data, location data, and other communication data.
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2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Services:
To provide, operate, and maintain our Site and messaging services.
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To Communicate:
To send you updates, marketing communications, and promotional materials related to our services via email or SMS, subject to your consent.
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To Personalize:
To customize your experience and provide content that is relevant to your interests.
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To Improve Our Services:
To understand how you use our Site and messaging services, enabling us to enhance and optimize them.
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To Comply with Legal Obligations:
To comply with legal and regulatory requirements.
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3. Cleaning Services
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3.1 Consent to Receive Messages
By providing your phone number and opting in to receive messages from us, you consent to receive SMS and other messages related to our services. Standard messaging rates may apply.
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3.2 Opt-Out
You can opt out of receiving SMS or email communications from us at any time by following the instructions in those communications or contacting us at Info@broomtobloomservices.com. For SMS, you can also reply with “STOP” to any message you receive from us to opt out of future messages.
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3.3 Access and Correction
You can access and update your personal information by contacting us at Info@broomtobloomservices.com.
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4. How We Share Your Information
We do not sell or rent your personal information. We may share your information with third parties only in the following circumstances:
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Service Providers:
We may share your information with third-party vendors, including messaging service providers (e.g., Twilio), consultants, and other service providers who need access to such information to perform services on our behalf.
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Legal Requirements:
We may disclose your information to comply with legal obligations, enforce our terms, and protect our rights or property.
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Business Transfers:
In the event of a merger, sale, or acquisition of all or part of our business, your information may be transferred as part of the transaction.
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5. Security
We use reasonable administrative, technical, and physical measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
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7. Children’s Privacy
Our Site and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.
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8. International Data Transfers
Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.
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10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Phone: +1 (718) 473-9916
Terms and Conditions
1. Agreement Overview
By booking and using the cleaning services provided, you agree to abide by the terms and conditions outlined herein. These terms constitute a legally binding agreement between you (the “Client”) and the cleaning service provider.
Satisfaction Guarantee:
We are committed to providing you with a high-quality service. If you are not satisfied with the cleaning service provided, we offer a satisfaction guarantee. Under this guarantee, you may request that a new team be assigned to revisit and address any concerns you have with the initial cleaning. To be eligible for this satisfaction guarantee, you must contact us and submit your request within 24 hours of the completion of the service.
Our aim is to ensure that you are completely satisfied with the cleaning service provided. We will make all reasonable efforts to resolve your concerns by deploying a new team to make things right at no additional charge to you.
2. Service Booking
Scheduling:
Clients can schedule cleaning services through the website, phone, or in-person. All appointments are subject to availability.
Access:
Clients must provide access to the premises at the scheduled cleaning time. If access is not provided, a cancellation fee may apply.
3. Cleaning Services
Scope:
The scope of cleaning services will be as per the selected package or customized service agreed upon during booking.
Supplies:
The cleaning service provider will provide all necessary cleaning supplies unless otherwise agreed upon. If the Client has specific preferences, they must communicate these in advance.
4. Payments
Rates:
Cleaning service rates are based on the size and condition of the property. Rates are available on the website and are subject to change.
Payment:
Payment is due on the day of service unless otherwise agreed upon.
Late Payments:
A late fee may be applied to payments not received within 2 days of the service date.
5. Cancellations and Rescheduling
Client Cancellations:
Cancellations made within 24 hours of the scheduled service may be subject to a cancellation fee.
Rescheduling:
Clients may reschedule services with advance notice, subject to availability.
6. Liability
Property Damage:
While the cleaning service provider takes great care in cleaning, they are not liable for damage to property caused by pre-existing conditions, improper installation, or negligence.
Health and Safety:
Clients must ensure a safe working environment for cleaning professionals. If there are any health or safety concerns, please inform the service provider in advance.
Independent Contractor Status:
Please be advised that our company operates as a referral agency. All cleaners referred by us are independent contractors and not employees of our company. As such, they are solely responsible for the manner and quality of the services provided to you, including compliance with any applicable laws, rules, or regulations. Our company does not assume liability for any aspect of the cleaning service provided nor for any actions or omissions by the cleaners.
Limitation of Liability:
By using our services, you acknowledge and agree that our company is not liable for any disputes, claims, losses, injuries, or damage of any kind that may arise out of or relate to the conduct of the cleaners. Your recourse for any grievances or issues pertaining to the cleaning service will be against the independent contractor directly, and not against our company, our affiliates, or our partners.
7. Confidentiality
Client Information:
The cleaning service provider will treat all client information with confidentiality. They will not share or sell personal information to third parties.
8. Termination of Services
Termination:
The cleaning service provider reserves the right to terminate services at any time for any reason, including but not limited to unsafe working conditions or inappropriate conduct.
9. Governing Law
This agreement shall be governed by and construed in accordance with the laws of Arizona. Any disputes arising under or in connection with this agreement shall be resolved in the competent courts of New York.
10. Changes to Terms & Conditions
The cleaning service provider reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes, and continued use of services constitutes acceptance of the modified terms.
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